Business Analyst - AI & Automation (m/f/d)
Business Analyst - AI & Automation (m/f/d)
Campanillas, MA, ES, 29590
Since its foundation in 1925, the DEKRA promise has been to ensure the safety of human interaction with technology and the environment. The company currently employs around 49,000 people in more than 60 countries on all five continents.
Building on our 100th anniversary vision launched in 2025, DEKRA continues to position itself as the global partner for a safe, secure, and sustainable world through innovation and digital transformation.
An exciting opportunity has arisen at DPS – DEKRA Digital and Product Solutions where we are looking for a person to support the implementation of its Artificial Intelligence strategy as applied to internal operations and technical services. The successful candidate will join the team to help identify, define, implement and improve AI-based solutions that support operational, technical and management tasks.
The main objective will be to contribute to the automation, standardisation and improvement of recurring processes, while maintaining standards of quality, traceability, security and compliance with DEKRA’s internal policies. Therefore, the role will focus on transforming real operational needs into practical AI-based solutions, including assistants, agents, automated workflows, document analysis tools and decision-support systems.
What will be your responsibilities?
- Help identify AI use cases that have an impact on internal operations.
- Analyse existing processes and propose ways to automate, optimise or support them using AI-based solutions.
- Help define the functional requirements for AI assistants, agents and tools designed for specific tasks.
- Support the implementation and roll-out of internal AI-based solutions.
- Coordinate with technical teams, domain experts and operations managers to understand needs and translate them into practical requirements.
- Help structure the information, documentation, requirements, evidence and data necessary for the operation of AI solutions.
- Contribute to the creation of workflows for document review, information extraction, evidence analysis, report preparation and support for evaluations.
- Participate in the validation of results generated by AI tools, identifying errors, limitations or potential improvements.
- Define quality, traceability and control criteria for the use of AI in operational processes.
- Document the functionalities, usage procedures, limitations and best practices of the implemented solutions.
- Provide support to internal users during the adoption and continuous improvement of the tools.
- Contribute to ensuring that AI solutions are used securely, in a controlled manner and in line with DEKRA’s internal policies.
What do we expect from you?
- Proven familiarity with Generative AI tools, Large Language Models (LLMs), or integrating digital solutions into operational workflows.
- Ability to analyze complex business processes or technical documentation and translate them into functional requirements for digital tools.
- Experience in document analysis, data structuring, or managing checklists and technical evidence.
- A strong mindset focused on traceability, validation, and identifying risks or limitations in digital/AI outputs.
- Excellent interpersonal skills to connect with both highly technical professionals and non-technical business users.
- A proactive, autonomous approach focused on delivering useful, maintainable, and real-impact solutions.
Ideally, you’ll also have
- Experience designing prompts, AI instructions, or custom templates.
- Knowledge of building agents or automated workflows using low-code/no-code platforms or scripting.
- Background or basic understanding of cyber security, data privacy, compliance, or audit/certification environments.
- Experience in change management and driving the adoption of new digital tools within a corporate environment.
What do we offer? (Local Corporate Benefits)
- Hybrid options near our Hub location in Málaga (Parque Tecnológico)
- Permanent contract.
- Flexible work model that allows the conciliation between personal and work life.
- Intensive summer day and every Friday of the year.
- Possibility of accessing restaurant vouchers, nursery vouchers, Well Hub or transport benefits.
- Medical Health Insurance 100% covered by the company.
- English lessons to increase your level is needed.
- Healthy snacks and free coffee in the office.
- Referral programme with financial incentives
- Employee recognition programme KUDOS awards.
- Work with leading Top-Notch customers.
- Discounts on major brands: textiles, consumer goods, electronics, travel agencies.
- Our employees have an opportunity to develop a career plan with access to different certification programs (internal and external), as well as participate in tech events within the community.
We offer you an excellent opportunity to grow and develop your career in a leading multinational organization. For more info about us or what we do, visit www.dekra.com.