Do you want to boost the future towards a safe, secure and sustainable world?
At DEKRA we deal with future topics in every field of work: from vehicle inspection to cyber security, from product testing to clean energies or from automated driving to artificial intelligence. We anticipate technical developments early on and drive industry transformation as thought leaders. For the exciting tasks that lie ahead we are looking for skilled and passionate people who want to grow and achieve their best in a global team. Enthusiasts wanting to do meaningful work and to make a contribution as a trusted partner for our clients and for society. People like you.
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Role's Objective
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- Manage CS (Customer Service) team to ensure customer relations and effectively handle customer debts.
- Maintain the working environment safety and housekeeping.
- Implemented and maintained the quality system in accordance with the ISO 9001 and ISO 17025 standards.
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Specific Responsibilities
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- Provide training and coaching to CS staff.
- Process client testing request from Sale team, clarify the information with customer and cooperate with Sale team, TA team and the Lab.
- Prepare certificates and pass to Manager for approval.
- Prepare and control invoice, follow up debt and payment.
- Send reports, certificates and invoices to clients / affiliates or other parties.
- Actively listen and understand customer concerns
- Respond promptly.
- Maintain a positive and professional demeanour.
- Build long-lasting customer relationships.
- Ensure working environment safety and housekeeping.
- Make sure the process & procedures follow company's quality system.
- Monitor and ensure resources such as environment, people, documents are always ready for operation.
- Report daily, weekly, monthly operational status to direct management.
- Maintain accessible, transparent, complete and detailed customer information files.
- Proactively propose innovation idea to improve customer relationships.
- Report to Lab Manager of any potential risks and issues in the lab.
- Handle general enquires form internal customers.
- Handle other tasks as assigned by Lab Manager.
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Career Experience & Education Background Required
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- Bachelor’s degree or above.
- Fluent English. Fluent in Chinese and other languages is an advantage.
- At least 3 - 4 years’ experience in consumer testing company in advantage.
- Able to work independently and working under pressure.
- Ability to manage multiple tasks.
- Responsible and details minded.
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Benefits:
Tasks that fascinate: With our multifaced and passionate expertise we are a playground for enthusiasts of any profession.
A global team in which you can strive: We live a corporate culture of togetherness and trust because we are more powerful when we empower each other.
Embracing change from a solid foundation: Even in uncertain times, we are a secure employer and offer jobs with a secure future.
Personal and professional development: Benefit from a wide range of trainings and e-learnings for your individual development.
More Benefits: From a healthy work-life balance, flexibility at work to future market-oriented salaries, incentives, and health care.
