Since its foundation in 1925, the DEKRA promise has been to ensure the safety of human interaction with technology and the environment. The company currently employs around 49,000 people in more than 60 countries on all five continents.

We have a clear and ambitious vision of the future. The vision for our 100th birthday in 2025 is to see DEKRA as the global partner for a safe world.

An exciting opportunity has emerged within our Data & AI Services area. The person who takes on this position will play a key role in global service management, customer relationship oversight, and ensuring quality and consistency in the delivery of advanced data and machine learning solutions.

Your role:

You will be responsible for ensuring efficient, high-quality delivery of Data & AI services, acting as the bridge between business needs and the technical capabilities of our teams. You will coordinate cross-functional groups, supervise project execution, and ensure compliance with operational, regulatory, and security standards.

Main responsibilities:

The main activities of the Service Delivery Manager include:

• Maintaining overall responsibility for customer satisfaction, ensuring effective and consistent delivery of Data & AI services.

• Collaborating with the Data & AI technical leadership team to define, standardize, and execute operational procedures.

• Managing projects, costs, and budgets to ensure all initiatives are delivered on time, within scope and quality expectations.

• Actively participating in meetings with clients and executive stakeholders, providing visibility into service status and generated value.

• Managing client expectations and ensuring alignment between business needs and technical team capabilities.

• Ensuring delivery quality by supervising technical standards, data governance practices, model performance, and SLA compliance.

• Identifying, assessing, and communicating risks related to compliance, data privacy, security, and AI ethics in collaboration with Legal, Risk, and Cybersecurity teams.

• Driving opportunities for process improvement and automation within AI services.

• Supporting internal engineering teams to ensure stable and efficient operations.

• Prioritizing and managing technical escalations, ensuring timely issue resolution and clear communication with clients.

• Conducting regular service reviews, presenting metrics, performance insights, roadmaps, and strategic recommendations.

Required qualifications and competencies:

• 5+ years of experience in Service Delivery, Service Management, Project Management, or similar roles within Data or AI environments.

• Strong English communication skills, with the ability to explain technical concepts clearly to international clients.

• Solid technical foundation combined with a business-oriented mindset and demonstrated leadership and people-management skills.

• Proven experience managing AI-related services and projects.

• Strong understanding of ITIL, incident management, service governance, and critical platform operations.

• Experience leading the creation and maintenance of operational procedures, policies, and technical documentation.

• Solid experience in budget control, financial analysis, and KPI tracking.

• Excellent communication, presentation, and stakeholder management skills across both technical and business domains.

• Experience working with compliance, data privacy, security, and risk management applied to data and AI models.

• Strong focus on continuous improvement, leveraging metrics and data-driven decision-making.

• Ability to work in high-demand environments and coordinate multidisciplinary teams.

Desirable experience:

• Advanced certifications such as ITIL, PMP, or Cloud certifications (AWS, Azure, GCP) will be considered a plus.

We offer you an excellent opportunity to grow and develop your career in a leading multinational organization.