As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world.

Tasks:
•             Supervise and manage the customer service team, ensuring service quality and team performance. 监督并管理客户服务团队，确保服务质量和团队表现。
•             Develop and implement customer service strategies to meet customer expectations. 制定并执行客户服务策略，满足客户期望。
•             Resolve escalated customer complaints and ensure resolution. 处理升级的客户投诉并确保得到解决。
•             Assistant to conduct performance reviews and provide training for team members. 协助进行绩效评估并为团队成员提供培训。
•             Work closely with cross-functional teams to improve overall service delivery. 与跨部门团队紧密合作，提升整体服务交付效果。
•             Delegate and monitor daily team activities to ensure efficiency. 分配并监控团队日常工作，确保高效运作。
•             Manage team performance and set targets for service excellence. 管理团队表现并设定服务卓越的目标。
•             Collaborate with other departments to improve customer service processes. 与其他部门合作，改进客户服务流程。
•             Undertake any other duties assigned. 履行分配的其他任务。

Qualifications:
•             Successful & professional customer service experience, with 2-3 years in a supervisory role. 具备成功且专业的客户服务经验，其中2-3年担任管理职位。
•             College or Degree holder大专或本科学历
•             Good in Mandarin and English. 良好的普通话及英语表达； 
•             Ability to analyze data and use insights to improve service quality. 具备分析数据并利用洞察提升服务质量的能力。
•             Strong leadership and team management skills. 较强的领导力和团队管理能力。
•             Excellent communication and conflict resolution skills. 优秀的沟通技巧和冲突解决能力。
•             Detail-oriented with strong sense of quality. 注重质量和细节。
•             Possesses the awareness to enhance customer satisfaction and provide excellent service. 具备提升客户满意度并提供优质服务的意识。

In addition to competitive comprehensive compensation and benefits , we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.