Customer Service Officer

Customer Service Officer

Shanghai-Jiading, CN

Key Area:  Sales & Customer Service
Level of Experience:  Mid Level
Employment Type:  Fixed-Term
Full Time / Part Time / Flexible:  Full Time
Weekly Hours:  40
Remote Working:  Onsite
Requisition ID:  3945
Posting Date:  Jan 5, 2026

As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world.

 

Task任务:

Preparation and follow-up of quotation based on services and prices predefined by account manager ; 协助销售团队跟进报价;
·        Monitor project status to make sure smooth delivery of all services.
监控项目状态,确保各种服务的顺利交付Follow predefined internal process (create offers, open jobs, send reports etc…)
·        Prepare invoices and follow-up payment collection ;协助销售团队收取货款;
·        Coordination among related laboratories, customers, suppliers and account managers;协调多方,包括客户、客户经理、.实验室;
·        Undertake any other duties assigned.履行分配的其他任务。


Qualification任职资格
Minimum one year related working experience is preferred.至少一年相关经验。Bachelor or above Degree holder, Engineering major preferred 大专或本科学历,工科专业优先
Good in Mandarin and English.良好的普通话及英语表达        
Pleasant personality and good communication skills;积极开朗,善于沟通;
Detail-oriented with strong sense of quality.注重质量和细节;
Integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety诚信,团队精神,客户导向,企业家精神,安全责任意识     
Strong sense of customer satisfaction and willingness to support customer by providing excellent service强烈的客户满意度,并愿意为客户提供优质的服务

 

In addition to competitive comprehensive compensation and benefits , we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.