Customer Service Officer

Customer Service Officer

Shanghai-Jiading, CN

Key Area:  Sales & Customer Service
Level of Experience:  Mid Level
Employment Type:  Fixed-Term
Full Time / Part Time:  Full Time
Weekly Hours:  40
Remote Working:  Onsite
Requisition ID:  4558
Posting Date:  Mar 11, 2026

As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world.

 

Tasks任务:

•    Preparation and follow-up of quotation based on services and prices pre-defined by account manager;协助销售团队跟进报价;
•    Monitor project status to make sure smooth delivery of all services.监控项目状态,确保各种服务的顺利交付
•    Prepare invoices and follow-up payment collection ;协助销售团队收取货款;•    Coordination among related laboratories, customers, suppliers and account managers;协调多方,包括客户、客户经理、.实验室;
•    Book and coordinate inspection and audit services;登记和协调检查和审计服务;
•    Support customer and account manager to find solutions in case of issues or when service deviates from process originally defined;支持客户和客户经理发现问题或服务偏离最初定义的流程时的解决方案;
•    Understand technical input from engineers and be able to explain to customers with appropriate wording for good communication; 理解工程师的技术输入,能够用适当的措辞向客户解释,以便进行良好的沟通;
•    Undertake any other duties assigned.履行分配的其他任务。

Qualifications:

•    3-5 years related working experience is preferred.3-5年相关经验。
•    Bachelor or Degree holder本科及以上学历
•    Good in Mandarin and English.良好的普通话及英语表达•    Basic technical knowledge of TIC industry and good understanding of service portfolio对检测认证行业有基本的技术知识,对服务组合有良好的理解
•    Pleasant personality and good communication skills;积极开朗,善于沟通;
•    Detail-oriented with strong sense of quality.注重质量和细节;
•    Collaboration, Change Agility, Result Focus, Innovation & Digitalization, Customer Centricity. 协作,变革敏捷性,结果导向,创新与数字化,以客户为中心
•    Integrity, team spirit, customer orientation, entrepreneurship, responsibility for safety. 诚信,团队精神,客户导向,企业家精神,安全责任意识

•    Strong sense of customer satisfaction and willingness to support customer by providing excellent service;
强烈的客户满意度,愿意为客户提供优质的服务
•    Willingness to find creative solutions in order to better support customer when needed.愿意寻找创造性的解决方案,以便在需要时更好地支持客户

 

In addition to competitive comprehensive compensation and benefits , we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.