Customer Service Representative
Customer Service Representative
Shanghai-Jiading, CN
DEKRA德凯作为世界知名的第三方专业检测认证机构,业务遍布5大洲60多个国家和地区,逾44000名员工提供高品质且独立的专家服务。并为DEKRA德凯成为安全与可持续发展世界里的全球合作伙伴这一愿景共同努力。
Task任务:
Register and verify the quantity and model of samples sent by clients to the Quality Department’s sample management office; cross-check accompanying documents; confirm sample receipt with Sales and Customer Service teams via email.
负责客户寄至质量部样品管理处的样品数量、型号进行登记与核对,核验随附资料,并通过邮件与销售及客服团队确认到样情况。
Retrieve samples from the sample management office and distribute them to corresponding engineers according to test assignment requirements.
从样品管理处申领样品,根据测试任务需求,将样品分发至对应工程师。
Maintain sample receiving, issuing, and transfer records using basic Excel; ensure accurate and traceable documentation.
运用基础 Excel 工具录入样品的收发及流转信息,维护台账,确保数据记录准确、可追溯。
Support the department with ad-hoc tasks related to sample management and other collaborative duties as needed.
配合部门完成样品管理相关的临时性工作及其他协作任务。
Qualifications任职资格:
Education: College degree or above.
学历:大专及以上学历。
Experience: At least 1 year of experience in clerical, administrative, or coordination roles; background in laboratory or manufacturing settings is preferred.
经验:1 年以上文职、行政或协调类岗位工作经验,有实验室或制造业背景者优先考虑
Skills: Proficient in basic Excel and Microsoft Office suite.
技能:熟练使用基础 Excel 及 Office 办公软件。
Competencies: Detail-oriented, strong sense of responsibility, good communication and coordination skills, and a team player.
素质:工作细致认真,责任心强,具备良好的沟通协调能力和团队合作精神。
DEKRA德凯不仅提供富有竞争力的全面薪酬福利,我们还为您提供独立工作的机会,并在职业发展早期承担更多职责。我们支持多种多样的职业选择,并助力您未来的发展。