As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world.

Job Description:

1.Supervise and coordinate the Back-office support to the Cluster with regard to sales realization and projects delivery as well as communication with customers on sales and operational issues;

为检测部提供关于销售和项目执行方面的后台支持，并与客人保持沟通，交流业务情况；

2.Direct and supervise team members to carry out tasks according to the procedure/working instruction in a high quality level;

指导及管理团队成员，以确保其按照工作指示高效完成任务；

3.Train and coach team members, and enhance the competence and performance of the team members;

培训指导其团队成员，提高其能力水平；

4.Administer the team in maintaining efficiency of service delivery;

管理团队以保持服务的高效率；

5.Coordinate with other teams to ensure efficient operation of the lab;

协调其他部门确保实验室运作的高效性；

6.Handle customers’ complaints;

处理客户的投诉；

7.Monitor and support the whole process of testing and certification;

监控和支持测试和认证的整个流程；

8.Undertake Customer Service tasks and responsibilities;

履行客户服务的职责及任务；

9.Undertake any other duties assigned by Cluster Manager.

履行检测经理分配的其他任务。

Job Requirements:

1.Minimum five years’ customer service experience in testing & certification industry with solid coaching and mentoring experience;

至少五年测试认证行业的客户服务经验以及可靠的指导经验；

2.Proactive, personality, great responsibility and excellent communication skills;

积极主动，高度责任心，善于沟通；

3.Strong customer-oriented mindset;

客户导向；

4.Detail-oriented with strong sense of quality;

注重质量和细节；

5.Good in Mandarin and English (Cantonese and other languages are added advantage).

良好的普通话及英语表达；若能说粤语及其他语言，优先考虑。

In addition to competitive comprehensive compensation and benefits , we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.

At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.