Goal目标

• Provide back-end support and coordination for sales activities and project execution；

提供关于销售活动和项目执行方面的后台支持与协调；

• Maintaining external and internal communication/Coordination to exchange project information and progress, ensuring efficient project operation, enhance customer satisfaction；
• 保持内外部沟通/协调,交流项目信息和进展,确保项目高效运行,提高客户满意度；

Job Duties

工作职责

• Creating formal quotations on System；

系统生成正式的报价单；

• Collecting required samples/documents/projects’ demands to Open Project；

收集需求的样品和资料以及项目要求后, 立项开案；

• Monitoring and updating project status；

监控并更新项目的状态；

• Effectively communicate both internally and externally, coordinating Lab’s resources and capabilities to resolve clients’ issues, ensuring efficient project operation；

有效内外部沟通,协调实验室的资源和能力来解决客户的问题,确保项目的有效运作；

• Preparing documentation for certificate application;

准备相关文件以申请证书；

• Sending out output documents such as confirmation letters, reports and certificates

向外发送相关文件，包括确认书，报告和证书；

• Skilled use of operating system, ensure project data and status to input timely and correctly

熟练使用操作系统,确保项目数据和状态及时、正确输入

• Follow Finance’s process, issue and send invoices timely to Clients

按照财务流程,及时签发并发送发票给客户；

• Support sales team to handle customer complaint；

协助销售团队处理客户投诉；

• Undertake any other duties assigned by Customer Service Manager.

履行客服经理分配的其他任务。

Competences and skills

能力及技能

• Bachelor or above

大学本科以上

• Pleasant personality and good communication/coordination skills;

积极开朗，善于沟通和协调；

• Strong customer service Sense;

客户服务意识强；

• Detail-oriented with strong sense of quality;

注重质量和细节；

• Good in Mandarin and English.

良好的普通话及英语表达；

• Proficient in office software

熟练使用办公软件

• Skilled in learning, strong sense of responsibility, hard-working

擅于学习，责任心强，吃苦耐劳

Reports to

上级

Customer Service Manager

       客户服务经理

Cooperates with

合作员工

• Sales Representative、(Senior) Account Mangers、Project Managers/Engineers

销售代表、 (高级)客户经理、项目经理、项目工程师；

• Other Professional Team members.

其他部门的员工。